How can we help?

For FAQ and VAT ID Info please scroll this page.

We speak German and English, and will respond as soon as possible. Please allow up to 24 hours to receive our reply.

Replies to messages will be done on working days only:

Monday to Friday 9:00 AM to 5:00 PM Central European Time.

You can use the contact form below, or send us an Email to:

You may NOT use this form or email to send any spam or offers to promote your business optimization services.

Thank you!

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In order to purchase copyrighted digital items from this store, you have to be a professional photographer.

If you do not enter your COMPLETE and CORRECT / REAL name, address and company info / NAME at checkout, your order will be canceled.

If you order with the initials of your name only, your order will be canceled.

Purchases for someone else are not permitted.

You may not enter two different names / businesses to your purchase, and you may not grant access to your account to others or share it.

Thank you for your understanding!



If you are a registered business from Europe, and own a valid VAT ID number, you must insert your own VAT ID in the customer message at chekcout.

We will check your ID after your purchase and payment, and we will reimburse the VAT amount.

These are not instant download products!

Each purchase will be pending until it gets reviewed. The entire validation may take up to 24 hours. You will be notified via email, when it is completed and successful.

For updates please check the email that you used with your purchase.

The download links to your purchased product and to the invoice are in the emails that you'll receive after approval.

Unfortunately digital products/ files/ downloads cannot be returned, so no refunds possible once purchased.

The currency used for all orders in this store is € EURO. You will be checking out using the most current exchange rates, and will not be extra charged for this! The payment option you will choose at checkout, will do the exchange automatically.

Unfortunately we do not sell to some countries at this moment. Thank you for your understanding! You may not order for someone else, and you may not order through someone else. You may only purchase personally.